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Helio Copilot · 2026.Q1

Upwork Top Rated Plus · Expert-Vetted

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All case studies25 case studies Case spotlightHelio Copilot · 2026.Q1 RecognitionUpwork Top Rated Plus · Expert-Vetted

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SI project · Telecom · 2026

Helio Copilot

A network-ops agent that triages SIP events in real time and closes routine L1 tickets without a human.

Category: SI project
Client: Network operations
Year: 2026
Sector: Telecom
What we did: SI Agents, MLOps, Telecom SI

Helio Copilot

The challenge.

Network operators were drowning in high-volume SIP events, with L1 ticket triage eating the team alive.

Helio Copilot

Our approach.

We shipped an autonomous network-ops agent that triages events in real time, correlates incidents, and resolves routine L1 tickets, escalating only what truly needs a human, with full audit trails.

Helio Copilot

The outcome.

Routine L1 tickets now close without human touch, and the team finally works the hard problems.

Built with

Tech stack.

Tech stack

GPT-4o
LangGraph
ClickHouse
Redis
Kafka

What we did

SI Agents
MLOps
Telecom SI

Available for new engagements

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