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Telecom · 2026

Helio Copilot

A network-ops agent triaging 4M+ daily SIP events. 78% of L1 tickets now closed without a human.

CLIENT
Network operations
YEAR
2026
SECTOR
Telecom
WHAT WE DID
AI Agents, MLOps, Telecom AI
H
Telecom · Autonomous agent
Helio Copilot
78%
L1 tickets auto-closed
4M+
Daily SIP events
<2s
Median triage time
THE CHALLENGE

Network operators were drowning in 4M+ daily SIP events, with L1 ticket triage eating the team alive.

OUR APPROACH

We shipped an autonomous network-ops agent that triages events in real time, correlates incidents, and resolves routine L1 tickets, escalating only what truly needs a human, with full audit trails.

THE OUTCOME

78% of L1 tickets now close without human touch, and the team finally works the hard problems.

TECH STACK
GPT-4oLangGraphClickHouseRedisKafka
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AVAILABLE · Q3 2026 INTAKE OPEN· READY WHEN YOU ARE
· AVG. RESPONSE 4H · NDA-SAFE

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30 minutes, one of our seniors, no slide deck. By the end of the call you'll know whether we're the right team, and if not, who is.

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