SI project · Telecom · 2024
Sipnet NLP
Real-time conversation intelligence for a tier-2 SIP carrier, transcription, intent, and routing.
Sipnet NLP
The challenge.
A SIP carrier wanted real-time conversation intelligence, transcription, intent, and routing, on live voice traffic.
Sipnet NLP
Our approach.
We built a streaming voice-SI pipeline that transcribes, classifies intent, and routes calls in real time, tuned on the carrier's own traffic.
Sipnet NLP
The outcome.
Calls route on intent within the first sentences, cutting transfers and handle time.